Frequently Asked Questions

Why use Air Shuttle?

• We offer a pre-booked exclusive/private transfer covering Matamata Piako District and surrounds. 
• We provide transfers to Airports in Auckland/Hamilton/Rotorua
• We provide 24 hours door to door DEPARTURE/ARRIVAL transfers - 7 days a week.

How can we make a booking/payment?

• You can make a booking online by using our booking form.
• You can pay us online by charging your credit card or pay us cash when we come to pick you up.
• You can make bookings by phone by calling us on 0508 SHUTTLE (748 885) from any landline only.
• You can give our office information about your credit card and we can charge your credit card.

What if I have extra luggage as a Bike in the Box/Skis/Golf Bags etc?

You can mention this fact while making the booking and pay us extra $10 for each of the oversize bags as we may have to send a van with a trailer behind to accommodate your luggage.

What is your CANCELLATION policy?

All prepaid transfers the Cancellation Policy is as under:

1. Notice prior to 48 hours - Refund less $50 administration charges.
2. Notice prior 24 hours - 48 hours - Refund 50% of the transfer involved.
3. Notice less than 24 hours - No Refund.

When do I make a booking?

All bookings/payments should reach our office THE DAY PRIOR to your transfer date before 1700 hrs. Beyond this time; no bookings/payments will be accepted for the transfer pertaining to the NEXT DATE.

If I have a compliment/Complaint against the driver/service; what do I do?

You can call us on 0508 SHUTTLE (0508 748 885) to complain.
You can write us an email to info@airshuttle.biz.