Frequently Asked Questions
Why use Air Shuttle?
- We offer a pre-booked exclusive/private transfer covering Matamata Piako District and surrounds.
- We provide transfers to Airports in Auckland/Hamilton/Rotorua
- We provide 24 hours door to door DEPARTURE/ARRIVAL transfers - 7 days a week.
How can we make a booking/payment?
- You can make a booking online by using our booking form.
- You can pay us online by charging your credit card or pay us cash when we come to pick you up.
- You can make bookings by phone by calling us on 0508 SHUTTLE (748 885) from any landline only.
- You can give our office information about your credit card and we can charge your credit card.
What if I have extra luggage as a Bike in the Box/Skis/Golf Bags etc?
You can mention this fact while making the booking and pay us extra $10 for each of the oversize bags as we may have to send a van with a trailer behind to accommodate your luggage.
What is your CANCELLATION policy?
All prepaid transfers the Cancellation Policy is as under:
- Notice prior to 48 hours - Refund less $50 administration charges.
- Notice prior 24 hours - 48 hours - Refund 50% of the transfer involved.
- Notice less than 24 hours - No Refund.
When do I make a booking?
All bookings/payments should reach our office THE DAY PRIOR to your transfer date before 1700 hrs. Beyond this time; no bookings/payments will be accepted for the transfer pertaining to the NEXT DATE.
If I have a compliment/Complaint against the driver/service; what do I do?
You can call us on 0508 SHUTTLE (0508 748 885) to complain.
You can write us an email to firstname.lastname@example.org.